LOGIQ CONNECTED SERVICES AND SECURITY SUPPORT POLICY
Effective Date: September 1, 2026
Version: support-policy-2026-09-01
Support period
For each LogIQ hardware model, SR will make security updates available for at least five years after the last date on which SR makes that model available for sale. A longer period applies where required by law.
Core Connected Services are supported while SR makes the model available for sale and while SR offers an applicable service or subscription for it. Any later modification or discontinuation remains subject to the Terms' notice, mandatory consumer-rights, and prepaid refund-or-credit provisions. SR does not use this policy to shorten a longer period required by law or an express sales commitment.
SR will publish a model-specific end date when a model is discontinued. Until that date is published, the five-year period has not begun to run.
What support includes
- Security updates reasonably necessary to address supported LogIQ software or firmware vulnerabilities.
- Reasonable maintenance of account authorization, connected music identification and analysis, cloud scene synchronization, and account management, subject to the Terms and Feature Schedule.
- Compatibility information, installation instructions, and customer support through the contact below.
Vulnerability reporting
Report a suspected vulnerability to service3@synergisticresearch.com. Include the affected product/version, a clear description, reproduction information, and a safe way to contact you. Do not access, change, destroy, or disclose another person's data; do not degrade the service; and allow reasonable time for investigation and remediation before public disclosure.
Customer support
Contact service3@synergisticresearch.com. Unless a paid plan or written warranty states a response time, response estimates are targets rather than guarantees.